Trust & Safety

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Effective Date: October 08, 2024

At Caverly Digital Marketplace, we are dedicated to creating a secure, trustworthy, and respectful environment for all users. This Trust and Safety Policy outlines the measures we take to ensure that your experience on our platform remains safe and reliable. By using our services, you agree to adhere to the guidelines and policies described below.

1. User Accountability
We expect all users of Caverly Digital Marketplace to act responsibly and ethically when interacting on our platform. This includes:

  • Providing accurate information when registering an account and making purchases.
  • Respecting intellectual property rights of the products available on our marketplace.
  • Following our licensing agreements (e.g., CTL License) for the use of our digital products.

2. Fraud Prevention
To protect against fraud and misuse, we actively monitor transactions and user activity. We may take the following steps if suspicious activity is detected:

  • Transaction Review: Temporary suspension of purchases or downloads while verifying payment details.
  • Account Verification: Requesting additional information from users to confirm the validity of their account or transaction.
  • Account Suspension or Termination: For users engaging in fraudulent activities, including using stolen payment methods or violating our terms.

3. Security of Information
We take your privacy and security seriously. To protect your personal information:

  • Data Encryption: All sensitive data, including personal and payment information, is encrypted to protect against unauthorized access.
  • Regular Monitoring: Our systems are regularly monitored for security threats or breaches.
  • User Responsibility: We encourage users to keep their account credentials secure and to notify us immediately if they suspect any unauthorized activity.

4. Content Moderation
We are committed to ensuring that the digital products and content available on Caverly Digital Marketplace comply with our standards. We prohibit the sale, distribution, or upload of content that:

  • Violates copyright, trademark, or intellectual property rights.
  • Contains harmful or malicious code, viruses, or scripts.
  • Is unlawful, harmful, or offensive (e.g., hate speech, harassment, explicit material).

Reporting Violations: If you encounter content that violates our guidelines or terms, please report it to us at [email protected]. We will review the report and take appropriate action, which may include removing content or suspending the seller’s account.

5. User Protection Measures
To maintain a safe and secure marketplace:

  • Buyer Protections: If a product does not function as advertised or is found to be malicious, we offer support to resolve the issue. If necessary, we may issue a refund (in accordance with our refund policy) or remove the product from the marketplace.
  • Seller Accountability: Sellers are expected to provide accurate descriptions, functional products, and to adhere to all marketplace rules. Sellers who fail to comply with these requirements may have their products removed or their accounts suspended.

6. Conflict Resolution
We aim to resolve disputes between buyers and sellers fairly and efficiently. If a dispute arises:

  • Contact our support team at [email protected] with details of the issue.
  • We will investigate the matter, communicate with both parties, and work to reach a fair resolution based on the facts.

7. Protection of Minors
Caverly Digital Marketplace is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete such information from our records.

8. Community Guidelines
We encourage all users to contribute to a positive and respectful community. When engaging in discussions or interactions on our platform, please:

  • Be respectful and constructive in your communication.
  • Avoid engaging in harassment, abuse, or harmful behavior toward other users.
  • Refrain from sharing or posting inappropriate, harmful, or offensive content.

9. Updates to this Policy
We may revise or update this Trust and Safety Policy from time to time to reflect changes in our practices or services. Any changes will be posted on this page, and your continued use of our services indicates your acceptance of the revised policy.

10. Reporting Concerns
If you have any concerns about trust and safety on Caverly Digital Marketplace, or if you witness any suspicious or harmful behavior, please contact us at [email protected]. We take all concerns seriously and will investigate any reports thoroughly.